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      WAHA CSR - Work At Home Agent Customer Service Representative TP Employee Review

      3.0
      Jan 20, 2016
      Work at home agent customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      For the account I was working on we were able to work from home which was nice. Ability to move around within the company.

      Cons

      The pay compared to the job duties on the account I was assigned to was ridiculously low. Working directly for the company instead of Teleperformance was literally double our hourly wage. The training left a lot to be desired. I was the only one in the training class that passed all 3 technical support tests on the first attempt, and I had to answer the questions for everyone else when they scheduled the retest each time so we didn't lose the entire training class. Management had a tendency to talk down to the agents a lot and nobody was ever willing to help anybody else out. I would constantly see agents in chat begging for help and being ignored completely. Customers were a lot more pleasant than the staff by far.

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      TP Response
      10y
      Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

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      5.0
      Jun 25, 2026
      Account supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      -Working from home -Great hours -Flexibility -Paid time off

      Cons

      -Legacy systems -No other cons

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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