-Friends with benefits (as in: you're my friend, don't tell on me for not working, or let me make "outbound calls" which actually means not take calls at all)
-Some supervisors didn't even know what they were doing, that got to a higher rank from having the boss or higher ups as friends
-Around the time I left, the points to take into consideration for a good call were becoming unbelievable: great a customer, call them by their first name, give them offers, say good bye, say their name a specific amount of times. I understood the reasoning behind most of them, but not complying to even one of this should not immeadiately mark your call as bad, especially if you're the last department and most people just want to finish quickly after an hour or more on the phone
-No real flexibility to schedule, especially after late night restrictions were removed (living in a pretty dangerous neighborhood, with buses stopping their rounds at 9 should allow you to leave early)
-they say flexible schedule but it actually isn't
