Customer Service Rep. - Customer Service Representative TP Employee Review

1.0
Jul 21, 2015
Recommend
CEO approval
Business outlook

Pros

The only thing good to say about this place is that its great place to meet new people. There were less than a handful of great supervisors that helped, all others never did nothing much except for their weekly quotas. Most just sat around pretending to listen to calls and waited for the good sups to show up.

Cons

Management was horrible and had no sense of direction. Really had to pay attention to paystubs to make sure they were payin you correct amount. Would promise ot hours, you work your butt off, paycheck time comes and your missing a whole lot of hours and they promise to make up for it on the next pay period.

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TP Response
7y
We appreciate your honest feedback. We are committed to making our employees feel that they could easily seek assistance and openly communicate with the management while given proper compensation and incentives. Rest assured, this will be dealt with and proper actions will be taken. Please share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com.

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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