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      TAM with a life! - Technical Account Manager TP Employee Review

      5.0
      Jan 28, 2022
      Technical account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits/Leadership/Culture/Internal Growth and Opportunity Resilient Global Network Design World Class IT support Teams and Services Experienced and Progressive Leadership Team Client Partnerships and Focused Industry standard pay TAM role has a channel to and strong support from both the business and IT leadership teams. Client relationships and partnering are core in the role with the tools and support needed to be successful available.

      Cons

      The role in itself is a dance that requires knowledge/execution/communication/team work/documentation if you are not a multi-tasker/able to communicate w/Sr. Leadership (C level) these can quickly turn into 'cons' Here at Teleperformance the job is no different than at most fast paced BPO organizations, except as I noted the Pros above make the 'job' a career well worth pursuing or accepting this position at Teleperformance.

      Explore other reviews about TP

      5.0
      Jul 5, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to get your license.

      Cons

      Benefits aren't that affordable. Metric heavy

      avatar
      TP Response
      1d
      We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

      avatar
      TP Response
      1w
      We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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