The incentives are for things such as TVs, headphones etc, but are almost impossible to win due to the numbers they want you to hit center wide. (Plus most people tend to want a cash bonus, time off or paid time off not items.)
The training is complicated and rushed. The trainers aren't able to give too much 1 one 1 attention to a class of 20-35 people.
The system and sometimes the contracted company's website is very aged (looks like Windows 98 font and windows) and is VERY slow which is VERY important when you have a 2 minute hold time in which you have to check in with a customer and a 5-10 minute call time they want you to uphold on every call.
There is no hands on help when you need it. With teams of up to 25 people, 1 supervisor (whom doesn't take calls unless there's super high call volume and are made to by "higher ups") and 1 supervisor assistant (whom also happens to always be busy) its practically impossible to not get in fussed at about being in an auxiliary on your phone that indicates your having computer issues as to why your not on a call.
Lunches are 30 mins and the breaks are 15 mins. It takes 10 total to get to and from the breakroom/locker room so you do the math.
There's no time to meet with any of H.R. unless you were to come in early before your shift off company time of course. Hopefully their at their desk when you get there.
There are no pay raises over time.
No paid time off offered at all.
No holidays off (you do get holiday pay).
Benefit packages are unfair.
