Poor company culture and extremely poor management - Customer Service Agent TP Employee Review

1.0
Nov 19, 2021
Recommend
CEO approval
Business outlook

Pros

-Working from home option - easy interview

Cons

-poor management.. To the point that you start growing resentful at the lack of support and understanding. Too many supervisors yet nobody will step up to help.. Have to chase them for hours before they decide to respond - the company keeps their clients at a higher regard than their employees.. Client waa asking for ridiculous things and they were dorcing us to do all that and more for minimum wage. - long working hours, short breaks they even count how long you go to the toilet for... More than 7 minutes even once a day for toilet break and they actually flag your account and write a message saying too long a toilet break on a staff forum for everyone to see - no perks that actually stand out.. All i can actually remember getting was a £10 Just Eat voucher as a one off - can't book holidays properly - if god forbid you ever have depression or anxiety or any other health issues then forget about getting any support or understanding from your team leader. Mine actually told me to leave the job . That in itself says a lot about the company. -finally their equipment is such a poor quality, old and outdated. Once I left they tried to get the equiment back and that was a hassle too. Don't work here unless you are absolutely desperate for work and even then u probably wouldn't want to continue more that 6 months.. I started when i was furloughed at my other job and quit as soon as i could. Oh and no options for career development /progression.. They advertise for a couple of roles around 1000 internal applications its just crazy.. They don't give feedback or an explanation how they chose the candidates.. Its done all through connections

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TP Response
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
4d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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