Pros
It was a full-time job that actually paid above minimum wage ($9.75 hourly during training, then $10.75 when you go to "production" after your first 9 weeks). It was in an office environment so that was a plus. The training wasn't that difficult if you are a person who is successful at mostly self-driven learning. They did give us paid breaks and an unpaid lunch. During training, our breaks were on average about half an hour and our lunches were about an hour. When we started taking calls, breaks were 15 minutes and lunch was half an hour. They said they offered bonuses and opportunities for promotion within the company, but I didn't want to stay that long.
Cons
They offered benefits but I read through the information and the benefits that were offered weren't that great...The training class I was in had stupidly early hours, starting at 6 a.m. I felt that the training did not fully prepare me for the actual experience of doing the job, which was taking back-to-back calls from customers. The longest break I had between calls was probably still less than one minute. When I went into the second half of training where I actually had to start taking calls, the hours were from 10 a.m. to 6:30 p.m. During our training class we had a lot of technical problems with our computers, a lot of them were not working properly. Some of the programs we needed to use when we took calls did not work in the classroom either, which basically meant we went out to take calls without fully knowing what we were doing. It is a very rigidly structured environment, so if you don't work well with that, this isn't the job for you. Their security rules are also extremely strict. The stress of taking calls like that got to me; I have a background in retail and customer service, so I am used to answering the phone and talking to people, but I couldn't handle trying to navigate 15 computer windows at once while talking to the customer and listening to try to figure out what they needed...it just wasn't the right job for me, and I'm glad that I quit.