We Take calls for At&t. They don't care or treat there employees fairly - Customer Care Representative TP Employee Review

1.0
Jan 25, 2014
Recommend
CEO approval
Business outlook

Pros

The pay and benefits are good

Cons

They have a high turnover rate. They hire and fire. When I was in training, and we got on the floor for hands on training, it got to the point there were no seats to take calls. They come up with stupid reasons to want to fire you, when they are the ones that hired so many people. I know people need jobs and not trying to block anyone from getting hired but it is worse for them to hire you and realize they are trying to fire you because they hired to many people. This is really stressful everyday you are hoping that you still have a job. If you don'y offer the MyAt&t app or offer to walk them through it then the write you up with a verbal warning, written warning if it happens a second time, and a final if you don't offer it a 3rd time. After that you are gone, which is stupid because in some situations it is not appropriate to offer the App. If you get hired there do not get a car, a house, or an apartment, or anything that requires monthly recurring charges and reports to credit companies because it is not really secure.

Explore other reviews about TP

3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

See reviews by: Helpful|Rating|Date|All