The worst place I have ever worked ! - Customer Service Representative TP Employee Review

1.0
Jun 14, 2013
Recommend
CEO approval
Business outlook

Pros

Good working relationships with colleagues

Cons

Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

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TP Response
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

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5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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