having a sense of freedom. Having the potential to earn a bonus on top of a base salary is nice. Managers and supervisors do listen to employee concerns and are very attentive to needs of the reps. Strong core values serving our military community and their insurance needs. A lot of the information needed to do the job is taught and is self taught depending on the available resources
Cons
Due to working on computers it does pose its own issues. It is a point based system so work time etc is tracked and graded. A lot of the information needed
TP Response
7y
Thank you for your feedback. Everything has to be tracked as we adhere to our client's policies and rules in making sure we provide an excellent service to their customers. We are hoping for your kind consideration on this matter.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.
TP Response
1d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.