Great way to get to know Lisbon- don't stay too long - Call Center Agent TP Employee Review

3.0
Jul 26, 2017
Recommend
CEO approval
Business outlook

Pros

It's great to experience Lisbon, the company home was really nice, low salary but low cost of living. Lots of different cultures at the company, you can learn Portuguese and they organize lots of free events to attend outside of work. Lots of vacation days.

Cons

The company is build for high turnover, support staff is underpaid and overworked. If you want something done you have to be very pro-active and patience & persistance is key. KPI's and Servicelevels are more important than your happiness as an agent, but than that's to be expected at a call center. Longer term it's hard to stay here especially if you are used to an environment with lots of professionals. Lots of teamleaders treat you like a kid, lots of agents behave like kids too. It would help the leaders if they would listen to agents more as they are doing the actual work.

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TP Response
8y
We appreciate your candid review and we see to it employees are treated well and given proper compensation while adhering to the company's standards. This is to make sure we attain our goal of providing extraordinary service and support to our customers. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. All the best.

Explore other reviews about TP

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

3.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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