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      Student Loans Company Agent - Student Loans Advisor TP Employee Review

      3.0
      Jul 26, 2017
      Student loans advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      A friendly and lively team, definitely develop into a 'family' on the call floor. Cash initiatives to encourage meeting client KPIs and expectations. Holidays are fairly easy to book and take off - however be wary if you go over your holiday entitlement because this will be deducted from your final wage. Frequent breaks (2x 15mins and 1x30mins) - these are unpaid unfortunately. Treats and sweets occasionally brought round the call floor. Opportunity for overtime where available.

      Cons

      Lack of floor support. Managers are generally nice and friendly, but, can develop a harsh and negative attitude if approached on a "bad day". Long hours for little pay. The job itself is grim, a lot of knowledge to be learnt which the training periods do not cover to the extent it should be. Almost learn everything on the job. For the job itself I would've expected a higher wage due to the expectations of the client and the type of call queries received.

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      TP Response
      8y
      We are sorry to hear that you felt that way. We are committed to making our employees feel they could easily seek help and openly interact with the management while being provided extensive training and competitive income. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Best regards.

      Explore other reviews about TP

      5.0
      Jun 25, 2026
      Account supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      -Working from home -Great hours -Flexibility -Paid time off

      Cons

      -Legacy systems -No other cons

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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