Company has so much potential - Anonymous employee TP Employee Review
2.0
Jul 12, 2017
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
Wonderful people (co-workers), and the Senior Management makes it all worth it.
Cons
The manager put in place are really inexperienced and attempt to micromanage which adds unneeded stress to the workplace environment. It's also really hard to get noticed for promotions. The pay schedule is the 7th and 22nd of every month.
TP Response
8y
We appreciate your honest review. We see to it our employees are given enough support and training and plenty of career opportunities while receiving their corresponding income on time. Please share your feedback at http://bit.ly/TPHR-form. By sharing your feedback, you are helping us ensure issues are properly addressed and proper actions are taken. Thank you.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.
TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.