So Not A Job For Someone With A Soul - Anonymous employee TP Employee Review
2.0
May 21, 2017
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
You get paid well. Financially you are well covered.
Cons
People you talk to hate you. The supervisors don't care about you unless you are constantly on the phone. Some do but they are restrained by company rules.
TP Response
9y
We appreciate your honest feedback. Consistency is key in following policies and procedures, but at the same time we should make sure that our employees' concerns are being listened to. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.
TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.