The Road That Leads Nowhere - Technical Support Agent TP Employee Review

2.0
Apr 14, 2017
Recommend
CEO approval
Business outlook

Pros

The best thing about working from Teleperformance is you MAY have the ability to work from home. And the paycheck clears.

Cons

Your client (the company you service) can switch at a moment's notice, causing you to need to retrain. Also, every time your client changes you are subject to being let go. There are consistent pay issues. Your pay is capped and I went several years without a raise. The health insurance coverage is some of the worst I have seen. I get some is better than none, but paying for coverage that is nil is ridiculous. For example, they offered insurance that only covered 5 doctor visits for a pregnancy. Anyone who has ever come into contact with a pregnant woman knows this is absurd. There are few, if any, true opportunities for advancement. You can become a manager, but the pay is not, if any, much better, you are just in charge of babysitting others. The facilities are so nasty. The bathrooms are always in disrepair, causing fowl stench to seep into the rooms you are in. Speaking of the rooms, there are no windows. None. And you either freeze or burn up. If you happen to get a client that offers work from home, it is better. However, you sign a piece of paper that states your manager has the right to stop by your home anytime they want while you are working. Lovely! The equipment is faulty, and there is a huge amount of turnover.

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TP Response
9y
We appreciate your detailed review and thank you very much for bringing this to our attention. We are committed to providing our employees a good working environment wherein they are given competitive income, good incentives and benefits and opportunities for career progression.

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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