Surreal - Social Media Content Moderator TP Employee Review

1.0
Mar 11, 2026
Recommend
CEO approval
Business outlook

Pros

They pay slightly above minimum wage for most roles (if that's a pro to you), and in Portugal they offer accommodation at a below-market rate deducted from your salary, so you can live on the cheap. At least in theory. If you have a very high tolerance for mind-numbing corporate monotony, you can theoretically make it big here - promotions are handed out like candy to whoever wins the quarterly *ss-kissing contest, and qualifications are close to irrelevant in the long run. If you're someone with an actual life and a personality, there may be no way for you to last in this place, but it will very likely turn into an unforgettable experience, for better or for worse. I think all of this adds up to just about one star, which is all TP could ever hope to deserve.

Cons

The only reason TP Portugal can claim to offer 'above-average pay' is because Portugal has some of the most notoriously underpaid citizens on the continent given the cost of living. There is simply no way for somebody on Portuguese minimum wage (or even twice the minimum wage, for that matter) to get by living on their own in Lisbon, and TP knows this, which is why it lures everyone with that sweet housing arrangement. The catch is that the company essentially controls your livelihood this way, and they have the freedom to kick you out and shuffle you around whenever they feel like it. On top of that, once you lose your job, you're evicted within a few days. During recruitment, I was told the opposite, but remember this: TP recruiters lie! For those who are still curious, the housing arrangement in question can only be described as bottom of the barrel. In my case, I was placed in a small bedroom inside of a large condominium-style apartment shared with five other co-workers. The building was a 1960s-period housing project built on top of a slum (!) which was already deteriorating by the time I moved in, and many of the appliances, including the heating, were broken. The wooden floorboards were rotting away, and there was a constant smell of mould coming from behind the walls. TP pretended to care about this, but never sent anyone over for repairs. My case, if you could believe this, was actually a good one, since the place happened to be very close to the office. Others were placed so far away from downtown Lisbon that they had to spend a significant amount of their salaries on taxis and bus and ferry tickets to get to work and back home because yes, somehow TP gets away with not reimbursing their employees for these costs! As for the office atmosphere, it's so surreal that most new hires spend a few weeks or months trying to acclimatize themselves, wandering the halls with blank, confused faces. Nothing here works as you'd expect it to in an ordinary office on planet Earth. The average age hovers around 35, but you wouldn't be able to tell by looking around - most of the people look like college freshmen who just got up from the couch after too many rounds of drinking. Oh, speaking of which, TP is a haven for addicts of every stripe. Mostly alcoholics, but also plenty of drug addicts, gamblers, and the like. And let's not mention the rampant racism and sexual harassment, oh boy! Throughout my days there, I saw people breaking down crying, having violent mental episodes, sleeping, and engaging in activities I just discovered I am not allowed to explicitly describe here on Glassdoor, but none of this matters - TP management is the most vindictive bunch of petty schoolchildren in adult bodies you'll ever come across, and they pick their favorites early on. If that includes you as it did me, they'll try to get you for the most ridiculous infractions; anything from standing up from your desk for a minute to stretch, to talking to your coworker sitting next to you, to using the bathroom when they don't feel like you should be. And since everyone is on a temporary, renewable contract, they can just easily make up a reason to fire you if they so desire. There is zero stability at this place, and the turnover rate would make a revolving door blush. To add to all that, this company has got to have the most incompetent work force I have ever seen, at every level. Even though it's your average corporate office at first glance, nobody here seems to have any ability to wrap their heads around what they're meant to be doing. Managers don't understand what they're talking about most of the time, trainers don't know how to talk to people in English, much less train them, and the average rank-and-file employee is too dazed and confused to do even the bare minimum. In this kind of environment, even the ones who have enough of a clear head end up refusing to invest any effort in their work, so hardly anyone does anything of value most of the time.

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TP Response
3mo
We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you

Explore other reviews about TP

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

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TP Response
1d
We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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