Not a job for the weak - Sr Customer Advocate TIAA Employee Review

3.0
Jul 13, 2025
Recommend
CEO approval
Business outlook

Pros

Pay is ok and the bonus is nice

Cons

Work load is terrible - some days ae very hard and you may cry in your car its common Some managers are terrible Some people are helpful but for the most part you feel like a nascence They expect you to know everything!!!!!!!!

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5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good benefits, decent pay, ease of running your own practice as an “advisor”, and healthy work environment

Cons

Management styles can vary and affect your experience, upper management doesn’t seem to be well equipped to ensure the organization’s success but it is resilient nonetheless.

2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Compensation is great for advisors once they are promoted to VP. Everyone else has to wait a year and hope for a good rating that's more of a game than merit based

Cons

Woke culture, reverse discrimination, very frustrating to do business with as a client

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