The future is bright - Service Representative TIAA Employee Review

5.0
Jul 7, 2010
Recommend
CEO approval
Business outlook

Pros

When I started here people seemed disgruntled due to long hours during conversion to OmniPlus. Thanks to inspiring leaders the company is making a change to make a focus on serving our customers -- both internal and external. The company is looking at making a unified team across the numerous departments. They have also sponsored cross departmental Job Shadowing, and have created a Career Development team to ensure employees are properly supported for their career path.

Cons

Politics as usual. I've managed to mostly avoid.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good benefits, decent pay, ease of running your own practice as an “advisor”, and healthy work environment

Cons

Management styles can vary and affect your experience, upper management doesn’t seem to be well equipped to ensure the organization’s success but it is resilient nonetheless.

2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Compensation is great for advisors once they are promoted to VP. Everyone else has to wait a year and hope for a good rating that's more of a game than merit based

Cons

Woke culture, reverse discrimination, very frustrating to do business with as a client

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