Great company but feels like a government agency - Service Representative TIAA Employee Review

3.0
Aug 2, 2012
Recommend
CEO approval
Business outlook

Pros

Excellent benefits and time off given. Truly cares of the clients. Very honest and easy going firm.

Cons

Antiquated software systems. Not a fast paced company.

Explore other reviews about TIAA

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good benefits, decent pay, ease of running your own practice as an “advisor”, and healthy work environment

Cons

Management styles can vary and affect your experience, upper management doesn’t seem to be well equipped to ensure the organization’s success but it is resilient nonetheless.

3.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, strong mission, nice office, generous retirement plan in addition to 401(k) match.

Cons

Lack of strategic clarity, culture that is unused to making sales, constant and debilitating reorganizations.

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