Valuable addition to my resume - Customer Service and Support THIRDHOME Employee Review

This job works well for someone who likes interacting with people and handling different requests. I appreciate that managers make expectations clear and don't change priorities without notice. Different member situations make the work interesting, and the days usually pass quickly because there's always something to take care of.

No real problems with the job, but clients can be too demanding.

Some talented people genuinely cared about improving the member experience and product.

The culture often felt political and reactive rather than collaborative. Engineering leads threw people under the bus instead of doing actual work. There was a tendency for teams to protect themselves instead of working cross-functionally toward shared goals, which made it difficult to build momentum or trust. In my experience, employees who were deeply invested in improving the product and pushing for meaningful change were not always supported or retained. There were also challenges around accountability and execution within parts of the tech and leadership organization. Meetings frequently felt unproductive, priorities shifted often, and ownership was unclear, leading to delays and frustration across teams.