A Luxury Brand Crumbling from Its Own Chaos - Customer Service Support THIRDHOME Employee Review

- Practical training on the booking platform before you start handling members independently - Professional and relatively low-stress work environment - Stable full-time position with flexible schedule - Decent pay and benefits

Often last-minute changes to deal with.

Some talented people genuinely cared about improving the member experience and product.

The culture often felt political and reactive rather than collaborative. Engineering leads threw people under the bus instead of doing actual work. There was a tendency for teams to protect themselves instead of working cross-functionally toward shared goals, which made it difficult to build momentum or trust. In my experience, employees who were deeply invested in improving the product and pushing for meaningful change were not always supported or retained. There were also challenges around accountability and execution within parts of the tech and leadership organization. Meetings frequently felt unproductive, priorities shifted often, and ownership was unclear, leading to delays and frustration across teams.