Pros
The month-long training process at Telus Tower was as pleasant, helpful, and involving as a new employee could hope for. The offices are well designed, a great environment to work in, and the people are lovely.
Cons
"Production", where all Support Advisors eventually go, is a murky bunker of an office building across the street from Telus tower, at 1060 Bourassa. It's dilapidated, the work space is filthy and run-down, little to no amenities for employees, the AC doesn't work. It is chaos, with no structure whatsoever. Despite preaching openness and opportunity and positivity, management is duplicitous, cliquey, and merciless. Employees are lied to, from the start. Instead of easing new employees as initially promised, they are thrust into a handling multiple customer chats at a time, with no advance notice. What recruits are told is a "let's just show you what it's like, no pressure" exercise is actually a Hunger Games style competition where the bottom-ranking third are immediately fired after two days of exercises.