Good job, once you make it past first few months - Customer Service Representative TELUS Digital Employee Review

3.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

- Great benefits ie health insurance - More flexible attendance policy compared to job most places - Great for self-starters that love to work both by themselves and with their team - More or less relaxed environment past the few first months

Cons

- You work for a difficult client of Telus - A couple of difficult managers and upper management, that might smile, but is influenced by invisible corporate politics - Fast turnaround of people - people get easily fired - lack of clarity & not very forgiving - They're enforcing providing sick notes for every day, even though by law you have up to 3 days without having to do so - Lack of hybrid and remote work options due to strong privacy

Explore other reviews about TELUS Digital

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, but that’s about it.

Cons

They’re incompetent and training is vague/lukewarm. Half of the work you do will be inconsistent and unstable or a waste of time bc they have technical issues all the time. I am writing this out of anger, so please excuse any typos.

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