- Great benefits
- Great PTO/Sick time
- Promote from within
- Rigorous training schedule
- Great on the job resources
- Ability to work autonomously
- Competent supervisors
- Work from home
- A fun job for people who love educating others on how things work and assisting them with technical issues
Cons
- Starting pay may be a little low for some people
- Miscommunications about what departments handle what issues
- Call center with varying amounts of calls per day (not necessarily a con)
- Metrics for calls may be stressful for some