Once Upon A Time Company - Field Service Technician TDS Employee Review

2.0
Aug 12, 2018
Recommend
CEO approval
Business outlook

Pros

*Nicey, nice people will go far because sounding cute and friendly is what TDS considers "customer service" or a "team player". *Lazy people are welcome to get hired on, do the bare minimum and never worry about losing their job. *Sales people will be treated like royalty.

Cons

*This company cares more about the bottom line than anything. They are actively eliminating managers, back filling those positions with lower paid supervisors and spending money on anything they think might save them money in the long run, such as implementing software to automate daily tasks. And if they've invested money in it they will stick with it, even if their investment is an utter failure. *Productivity, response time, communication and customer service are not a high priority. Insiders are privy to the inside joke of the communications company that can't communicate. *TDS wastes more time creating processes that decrease productivity and defy logic, often times by people who do not understand how their process will impact anyone beyond their own work group. *Anyone doing IT work here is going to be underpaid. *There is no merit system. The efforts of a hard working person will be absorbed by their team and recognition will be given to the team, rather than the individual. *Dissent is not tolerated. You are expected to toe the line, not ask questions or speak up even if there's a better, more efficient way to get things done. *This company is way too lax about people coming in late, taking too much break/lunchtime and using sick time when people are needed most, or for extra long weekends. *Feel the warmth of goodness with non-stop virtue signalling. TDS has an internal propaganda machine that's constantly spewing out garbage. *Be prepared to spend your life at work, if you want to be paid well.

Explore other reviews about TDS

5.0
Sep 10, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible and open to new possibilities.

Cons

Telecom is a very rigid industry with strict regulations

1.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Entry level to level 5 Techs work well together and support each other, solid people, can’t say the same for management and HR, they can be cut throat.

Cons

Management/ HR act like they are untouchable (which they are) and the techs are peasants that do all the hard work to make the company money. If a tech calls out due to sickness/ family emergency, there is a point system used even if you have the sick/pto time to use. You hit too many points they will fire you. Meanwhile management will call out whenever they want to (night before/day of) and acquire no points because they are salary and just say they might work from home, and leave the team abandoned, no points go on their records. HR gets involved and management will not stand up for you even though HR has no idea who you are, just a number in their system.

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