It's ok - Customer Service Representative TCC, LLC Employee Review

Compensation and benefits fair Good workplace culture. Management is open and available and reasonable. Time off is standard for industry. Professional development and growth opportunities (cross-training). Company host employee engagement activities.

I don't have any cons.

Every Sunday off. Offer remote work for evening shift employees. Self paced training&development program. Great benefits. CEO is very hands on and present.

Offer a rotational Saturday shift that becomes every Saturday with no notice. High turn over/no staff. Does not disclose during hiring process that you will be required to make upsells/cross sells on most calls. Training is inadequate/too short. Micromanage everything you do. Supervisors are not well trained and rarely provide helpful assistance. Company culture is completely unprofessional/toxic. The pay may be higher than some jobs, but is still not enough in comparison to similar jobs (and they’ll repeatedly tell you how you should be thankful because the pay is so good-it’s not, fast food employees are paid similar/higher wages). Unless a customer asks to speak with a supervisor to tell them how great you are- YOU WILL NEVER BE RECOGNIZED FOR A JOB WELL DONE. Will say Customer Ambassadors are the front lines of their service- what they mean is that you are expendable and supposedly easily replaced-(literally had a supervisor say I was expendable and easily replaced!)