Pros
You will learn everything you ever need to know very quickly because there are no other options. You either sink or swim here.
Cons
- Owners yelling at the top of their lungs at each other all day while you’re trying to assist clients. This is not an exaggeration. I have had to put clients on hold multiple times due to the yelling. - Owners and director will belittle you or your colleagues, it just depends on how much they like you if you receive the brunt of the abuse. - I have seen close to 10 people quit within a year in the help desk. Turn over rate is high and constant. - Everything is taken personally. From the owners to the directors, to the sales people. They will cuss you out if you ask questions, they will scream in your face. There were multiple break downs by many employees, wether it be crying, lashing out or just straight up leaving. - They paid help desk associates, people with IT degrees and software related degrees in their careers very low hourly rates and stuck them on a flat rate fee for on call 24/7 duties. - On call is literally 24/7 for emergencies but there is no back up and no time restraints. You will receive calls at 1 in the morning. - Raises were pretty non existent. If anything you received a dollar a year. - Very high stress environment. There are stresses in every job no matter if you’re a bank teller or an IT engineer, but this place was beyond stress. It was mind bending, mind numbing, there was no balance at all. It was hard coming home day after day knowing you’d have to be back soon. - There are so many cons that I could probably write a book of my experiences and how mentally taxing this place was on me. Not a day goes by that I don’t count my lucky stars that I am not in that type of environment anymore.