Pros
While it lasted-working from home... (they are taking this away as they are making everyone go back into office now)
Cons
1) Mandatory Overtime- You are told you will only work OT during the "busy season" of April (tax season) and December- lies! You will work mandatory OT every single day. You can't plan anything after work because you never know what time you will be off! Have kids to pick up after school? Have a dinner date with your partner? Plans to go to church on Sunday? -You can't plan that! You never know what time you will get off work since the overtime call is different everyday, but one this is guaranteed- multiple hours of overtime! They will literally tell you on Friday evening that you must work on Sunday. Or when you are working and you have 15 minutes before your shift ends, they will extend the overtime without any forewarning! Avoid this place at all cost- I beg you. 2) Training. The training here is a joke. They are constantly hiring new people since everyone keeps quitting. They rush you into a class of 15+ people (they do this every other month- check their job posting) and throw you on the floor to process. Even if you don't know what you are doing they will still make you process so they can get ready to train the next set of workers that come right behind you. and then they have the audacity to put everyone on a metric system when you didn't even get properly trained! 3) Pay. You can get a higher paying job being a cashier at a retail store. (i'm being serious). 4) Dogfight- Since pay is so low at this company everyone seems to be in a "dogfight" to get an additional $1-2k pay bump at the end of the year. There are NO promotions here. If you do your job well, they will make you assist/help new hires. And since people are always leaving and they are always hiring- can you guess what you will be doing? Yup you guessed it, stuck always training new hires. 5) No work life balance...at all. There will be times when you work from 8am-8pm, don't believe me? Find out for yourself and watch the relationships you have with your family/friends tear apart. Unless you are on the verge of being homeless- do not apply here. Even if you are a recent college grad, do NOT apply here. If you are so desperate, take the $1K sign on bonus and keep looking for another job- you will be miserable here! & there is a reason why they give a sign on bonus... *My review goes for every position with "representative" in the job title.