Be prepared to guard your commission (commission only!) - Anonymous employee System Pavers Employee Review

2.0
Dec 29, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Options for days on and off

Cons

SP sends it’s Designers up to 100 miles away on a lead knowing that there was no real interest from the HO in doing a project. When you are commission only, solid qualified leads are a must! With almost zero training on how to put a jobs in the ground, anything missed is against your commission. If you are not coming from this industry, beware. Managers are overloaded and have little time to train you.

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System Pavers Response
6y
Thank you for your comments. We do want to hear from our current and past employees as we use the information to learn and improve. I would like to respond that we do provide qualified leads to our Design Consultants. That is one of the great benefits to being a Design Consultant here at System Pavers in that we do provide leads to our reps. We like to say, all our leads are good. Anytime we get you in a door, is a great opportunity to turn someone into a satisfied customer. We have a good product and a solid history of providing our customers beautiful outdoor living spaces that they can enjoy for many years. As far as the travel, we do try to schedule leads around our employees home base but depending on the lead and who may be available that day, you may be scheduled for some that are further away. Our goal is to not have that happen often. Anyone that needs training on construction, just needs to ask. We have a construction department that would be more than happy to help anyone with questions you may have concerning installation. Again, thank you for your comments and we wish you all the best.

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Cons

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Pros

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Cons

Operating, or disquised, as a "Design Consultant" at System Pavers (SP) reveals a glaring disconnect between corporate promises and field reality. The training program (SPU) is fundamentally deficient, failing to provide adequate technical design, diagramming, or specialized virtualization tool training required to actually perform the job successfully. No promised review or feedback of your diagrams you were required to produced. Instead, the entire onboarding infrastructure is built to enforce a rigid, high-pressure sales loop, ie. "PROCESS", under heavy private equity oversight. Perhaps that is why they changed the role from "Design Consultant" to "Outside Sales". Management mandates an incredibly misleading "90-minute appointment" narrative to homeowners, which in reality is a high-pressure, 3-to-4-hour grueling ordeal designed solely to force a "First Time Close" (FTC). This hard-sell tactic is alienating; pushing a "buy now" ultimatum actively offends qualified prospects who would otherwise buy based on product merit. Because the timeline is so unrealistic, a massive percentage of appointments collapse into unworkable follow-ups. Financially, the role is highly exploitative of your personal resources and hard work: Zero Mileage Reimbursement: Despite requiring extensive road travel to homeowner locations, there is absolutely no compensation for vehicle wear-and-tear or fuel. You absorb 100% of the operational risk of driving for the company. Commission Cannibalization: Management routinely slashes or completely burns your hard-earned commission under the guise of "making the deal work." They expect you to absorb the financial hit for the sake of the sale, meaning you do all the legwork only for leadership to erase your payout at the closing table. 401K Match: A maximum of $300 match, annually. Wow! It would have been better to just say no match than to trick someone into thinking they could benefit from their match.

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