Terrible Company - ship is sinking - Technology SysAid Employee Review

1.0
Jan 21, 2024
Recommend
CEO approval
Business outlook

Pros

- Fake reviews on Glassdoor boosting the average from 2 star to 4+ stars -Exceptional individuals make up the team, but unfortunately, valuable members are departing. -The workplace environment is pleasant, with a mandatory 3-day in-office requirement, and a probable transition to full in-office work by 2024. -Enjoy complimentary dinners when working beyond 5 PM. -Access to various perks such as company-sponsored trips, a variety of food options, snacks, and energy drinks to sustain your energy around the clock. -Regular layoffs occur each month, ostensibly to support the office and provide snacks. -Expect managers who may reach out at any hour/day, demonstrating a commitment to constant communication. -Compensation is competitive, but it tends to be most favorable when adhering strictly to one's job description, a practice that is uncommon.

Cons

-Challenging work-life balance, with an emphasis on extended hours. -Concerns about security and privacy breach as the primary mode of communication involves the use of WhatsApp, including discussions about client information. -A significant three-year delay in the development and delivery of products. -A noticeable absence of empathy within the organizational culture. -The product currently lacks competitiveness in the market. -Surveys lack true anonymity, as a former employee reported being approached about their honest opinions and critiques on the product. Employees have also experienced similar interactions.

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SysAid Response
2y
Dear Technology, Thank you for providing your insights on your time at SysAid. We value the opportunity to address your concerns and share updates on our progress: -New Leadership Impact: Our recent CEO has been instrumental in shaping the company's direction, bringing in fresh perspectives and strategic initiatives. -Product Innovation Success: The successful launch of SysAid Spaces and SysAid Copilot has significantly contributed to our growth, showcasing our commitment to innovation. -Growing Partnerships: We've strategically expanded our partnerships to enrich our vision for success, complementing the efforts of our dedicated existing team. -Employee Well-being Initiatives: In our commitment to a supportive environment, we've invested in welfare activities, some of which are offered after 5 PM, promoting voluntary work-life balance. -Communication Priorities: Addressing privacy concerns, we're actively exploring enhanced communication platforms while emphasizing the use of official work channels. -Compensation and Job Descriptions: We are continually refining policies to ensure fair compensation for our employees' contributions and encourage open communication about roles and expectations. What We Haven't Done: -False Reviews: Transparency is crucial, and the positive reviews on Glassdoor authentically reflect our team's experiences amidst positive changes and growth. -Layoffs Assurance: Contrary to concerns, we have not implemented monthly layoffs. We consistently evaluate and enhance strategies to maintain a positive workplace culture. We sincerely appreciate the eight years you dedicated to contributing to the success of our organization. We would like to assure you that employee well-being is a top priority for us, and we are committed to creating a positive and supportive work environment. SysAid HR Team

Explore other reviews about SysAid

5.0
Aug 20, 2023
Recommend
CEO approval
Business outlook

Pros

Working at SysAid means getting a lot of strength, knowledge and the ability to succeed in advancing with maximum professionalism. And all this out of trust, appreciation, and endless thought for the maximum comfort of each and every employee.

Cons

- - - - -

2.0
Mar 31, 2024
Recommend
CEO approval
Business outlook

Pros

HR does a good job. There is a wellness day once every 2 months and salary is good. Product team also does a good job.

Cons

The software is very old and complicated. Move to modern technologies such as micro-services is very half-baked and messy. Work environment is very unstable with people being fired or resigning quite often. Poor code quality, poor development practices, impatient management.

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