No Idea How They Stay In Business - Business Owner/Senior Technician Syntechs Employee Review

1.0
Jun 24, 2015
Recommend
CEO approval
Business outlook

Pros

Nice service software and system Some people are informative, proactive, courteous, and efficient

Cons

Software is accessed by many people with varying access levels at once causing multiple issues with service report logging, updating, closing, etc. Most calls go to people who should not be on the phone with other people. Rude, condescending, passive aggressive, impatient, and Napoleonic complex responses and treatment is common. No reasonable call escalation procedures as everyone jumps from lower level staff to Brian Lipiro, and that's it... and whatever issues you have with lower level staff are only exponential once he gets on the phone. Understaffing causes ridiculous call response times; once a tech is on call you can expect an average of 45 minutes wasted checking in and checking out, unless you need to speak to Tech Support, then you can waste 2.5 hours with the customer staring at you telling you they have to leave.

Explore other reviews about Syntechs

4.0
Aug 2, 2014
Recommend
CEO approval
Business outlook

Pros

This is a very solid company, well evolved. I have never been unpaid for my efforts, concerning contracts that I have rendered for them. The rate of payment is adequate for the amount of work required, and some times overly generous in situations that require special attention or escalated efforts. The management provides guidance in all aspects of involvement, casual yet strict, friendly yet formal, while understanding the complexities and challenges in forefilling the needs of all parties involved. Management of any company this size is a difficult undertaking, and as such, they deal with the complications of daily process far better than other companies I have encountered.

Cons

Like any other company in America, times change, rules change, and requirements change, this is no different with the Syntechs Corporation. I have had brief pay delays in receiving payment for my services rendered. As such, I fully understand the reason behind pay delays to me, as funding delays from manufacturers whom contract the Syntechs Company to sub-contract technical professionals to render services, has a trickle down adverse effect on all parties concerned, not just the technician in the field... trickle down funding delays affect all parties concerned! I have personally experienced these situations, but I have never went unpaid for my services, I have always been paid, and generously compensated in situations of challenging nature. My pay has been delayed, but never withheld.

3.0
Aug 15, 2024
Recommend
CEO approval
Business outlook

Pros

Couple months out of the year has little work to do in warehouse mostly sitting around waiting on shipments

Cons

During ship resupplying job Is very difficult. Crew of 12 ppl are expected to move thousands of goods to new ship. Objects can be hundreds of lbs and must be 2 manned down ladders and drop holes. Management is hostile.

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