Can’t believe how fast things change - Client Advisor Synoptek Employee Review

2.0
Jul 29, 2023
Recommend
CEO approval
Business outlook

Pros

Flexible. Unlimited PTO if you think that is a pro. Great sales team and support

Cons

Management. Things have gone down hill fast since the new owners took over at the beginning of the year. We are turning into a mini Rackspace with all their old employees. Kind of lost the soul of Synoptek. No clear direction other than laying off people to cut cost. Don’t criticize HR or they will come after you.

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Synoptek Response
2y
Thank you for taking time to leave a review, and we are glad to hear that you enjoy working with the Sales and Support teams. Our commitment to providing exceptional services and fostering a positive work environment remains unwaivering. Our Synoptek team consists of diverse talent from various backgrounds, and we celebrate the unique perspective and expertise each employee brings to the organization.

Explore other reviews about Synoptek

5.0
Dec 31, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Challenging work, opportunity to learn, etc.

Cons

Teams don't have confidence in growth opportunities in the US

1.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

The people are some of the best and like family. We care a lot about our teams and our customers. There are good leaders here but it has just become too hard for us to lead the way they want to.

Cons

Executive Leadership, especially the CEO. The culture has changed a lot since he replaced the former CEO. He does not operate with the same values that have been a part of the company ever since I got here. He rules by fear, control, micromanagement, and is unapproachable. You can see it in meetings with the business and even in our Company meetings. It is uncomfortable. He has started only bringing people in from his former network and they are bringing in their friends. Everything is India focused and North America people are losing their jobs and those that are left are burned out from the excessive workload. We are watching good employees leave either on their own or because they are forced out. The optics of who is leaving and why are not good. I want this to work but it feels like a sinking ship at this point. Our customers aren't even happy with us anymore and that makes our jobs even harder.

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