2.0
Sep 24, 2015
Anonymous employee
Former employee, less than 1 year
Scottsdale, AZ
Recommend
CEO approval
Business outlook
Pros
Some great clients to get your foot in the door and grow a relationship with. Good hours and work-life balance. Great location with public transportation nearby.
Cons
Better communication from management was needed to help the team members understand the strategic approach to wowwing the clients. Agents were sometimes left puzzled and assuming worst case scenario if management chose to not be transparent and have a good explanation for major management changes. Some employees felt management was hiding something and employees wanted to be more a part of the solution, and heard since they were closer to the customer.