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      Symetra

      Engaged employer

      Symetra reviews

      Call Center - Customer Service Representative Symetra Employee Review

      4.0
      Nov 11, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Grateful for have worked here, especially for employment during Covid. Work was remote, great co-workers. Loved the managers that were team leads for my team. Great benefits.

      Cons

      No opportunities for growth as they implied during hiring. There was a manager who micro-managed everyone and over stepped boundaries.

      avatar
      Symetra Response
      2y
      From Lindsay Dixon, AVP Customer Service & Operations: Thank you for your honest feedback, I am glad to hear your time at Symetra was overall pleasant especially during the uneasiness of COVID. Symetra places employee growth at the forefront as we want our employees to be forever students, constantly learning and growing in their careers as they wish. In the last 12 months, 26% of employees in our Call Center were promoted to other departments (as of November 2023). To further promote growth opportunities, Symetra has recently launched Career Hub as our internal career center that is a one-stop shop for professional growth and career planning, providing courses, projects and jobs based on employees’ skills. If you believe you experienced or witnessed violations of our Code of Conduct, we encourage you to report it to speakup@symetra.com.

      Explore other reviews about Symetra

      5.0
      May 8, 2026
      Actuary ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, people, pay and benefits. Remote work is awesome.

      Cons

      Can't think of anything right now

      avatar
      Symetra Response
      2w
      From Dena Ashlock, Actuarial: Thank you for the kind words and for your years with Symetra! We're glad the culture, benefits, and flexibility have made it a great place to work. We hope to keep earning that review for years to come!
      5.0
      Apr 8, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

      Cons

      Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

      avatar
      Symetra Response
      2mo
      From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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