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      Symetra

      Engaged employer

      Symetra reviews

      Remote work option overshadowed by unrealistic pressure and favoritism - Back Office Symetra Employee Review

      2.0
      May 4, 2026
      Back office
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a fully remote position.

      Cons

      The pressure to complete work in what the company considers acceptable is ridiculous. While they say they adjust for different situations, this is not at all true. They want you to go the extra mile for the customers but put you on a performance plan if you don't do that within their time constraints. They also have proven time and time again, that if you want to move up within this company, all you have to do is be good friends with the people doing the hiring. They don't care what your experience or proven performance while working with them. They also do nothing to make the CSRs and Back Office workers feel like a part of the rest of the Symetra "family".

      avatar
      Symetra Response
      2w
      From Erin Woltz, VP Talent Management and Change Leadership: Thank you for sharing this, and for your 10-plus years with Symetra. We hear your frustration and take concerns about performance standards, advancement opportunities, and inclusion across all roles seriously. This kind of feedback helps us examine where we can do better, and we're committed to making sure every employee feels valued — regardless of their role.

      Explore other reviews about Symetra

      5.0
      May 8, 2026
      Actuary ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, people, pay and benefits. Remote work is awesome.

      Cons

      Can't think of anything right now

      avatar
      Symetra Response
      1d
      From Dena Ashlock, Actuarial: Thank you for the kind words and for your years with Symetra! We're glad the culture, benefits, and flexibility have made it a great place to work. We hope to keep earning that review for years to come!
      5.0
      Apr 8, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

      Cons

      Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

      avatar
      Symetra Response
      1mo
      From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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