Pros
Ask anyone of these folks, even those former employees that wrote some not so positive reviews, and they will tell you that the people and the opportunity are the best part of this organization. The opportunity to earn and grow is endless, and it is truly exciting to be able to build your own path. Most of the people are always striving for success, for themselves and their team - which is rare in a competative industry. There truly is such a great team atmosphere! Despite what some reviews say, I do beleive leadership does listen to employees and looks to find ways to implement great ideas that will further the company and its people. Last year was an extremely challenging year financially, coupled with the change in leadership, it definitely has some people feeling a sort of way. Change is hard, and when a company is not doing well, things have to be switched up to ensure success of the organization. Some people don't like that and I would challenge that these people are probably NOT the top performers, and more likely the average or bottom tier employees who are being asked to do more and are frustrated because they are not willing to, or can't. That's all fair, but having a bit of self reflection on if its the company, or perhaps your goals are no longer aligned with the organization. This job is most peoples first professional role, even those that have been here for 7-8 years and are in leadership, and it shows in some of these reviews.
Cons
Communicate can be better. Swoon has a nasty habit of trying to move super quick with changes. Although the changes, for the most part seem to produce the desired result, it can give a bit of whip lash when things are immediately changed without any opportunity for feedback or absorbtion. Agility is key, but the reactivity to challenges can leave sour tastes in peoples mouths. Swoon promotes people who were good at hitting metrics or have been at the company for a certain amount of time... but all these people arn't necessarily great leaders. With little leadership training and coaching, these middle leaders are getting disgruntled and their frustration is leaking into their teams.