Pros
The owner is wonderful. They’ll hire you with no experience. Great benefits, but horrible pay.
Cons
Swoon is like a high school. It is full of cliques and managers that are unprofessional and show favoritism. If they don’t like you, you’ll know it, and they won’t hide it from anyone. During my time there I saw many co-workers treated with disrespect. If you forget to log a note online, they will attack you and ask why you haven’t been working all day when you have, you might have forgot to note it right away. They stalk you 24/7 and you can never relax while on the clock. They don’t give a 2 week notice, and if they find out you are even interested in looking for another job, they’ll threaten to fire you on the spot. I was lucky not to go through that, but it didn’t stop me from noticing others. There is no work/life balance, I was told on multiple PTO days that I needed to log on to either make a call or compete a task on my days off. It is obvious that they burn through the entry level team knowing they’re all going to quit and they still wonder why they can’t retain talent. It’s a machine burning the people at the bottom so the people at the top can make more money. I’ll be honest and say personally I was lucky that my experience here was not that bad, but the things I saw how most everyone else was treated, I would not recommend to my worst enemy to work here.