Some downsides to adopting the CUSO model and selling your own IT shop's services to other credit unions:
1. Employees may do more work for essentially the same pay with more pressure and less job security since their justification for retention and access to opportunity is now based largely on how externally marketable their position is and whether they can generate external revenue.
2. Employees may be tasked with figuring out how to make their role externally marketable, but even if they succeed may only create more work for themselves and share in little to none of the benefit.
3. Work may get more demanding as the engagements increase and the volume of work increases and the nature of the work and challenges increase with the customers served from engagement to engagement.
4. If your IT group/role doesn't contribute to external engagements, you may be sidelined and cost/productivity managed to death.
Some downsides of working under SwitchThink management:
1. Management says it is there to support you, but has little to offer. Be prepared to manage yourself and solve most everything yourself. They will probably not pony up additional resources or go to bat for you within the organization or with customers and will likely put the responsibility back on you to solve it yourself.
2. Senior management places a premium on group-think culture. Many qualified candidates have been recommended for currently open positions, but haven't passed the final Kool-Aid test. If you want to work here, be prepared to take a big drink and foam at the mouth how much you love it.
3. Bottom line: management mostly has its own back, so watch yours.