Not Just a Sales Position - Sales Engineer Sweetwater Employee Review

3.0
Oct 30, 2023
Recommend
CEO approval
Business outlook

Pros

- You can make a great living if you push yourself to the absolute limit and sacrifice a normal work/life balance. - Largely left alone by upper management. - Discounts on gear

Cons

- This is a call center despite what management will tell you. You're expected to handle incoming customer service related calls but also expected to make a high volume of outbound sales calls, emails, texts. And you WILL be judged by these metrics. - Scheduling in Sales is an absolute nightmare. Good luck having a normal work/life balance. - Management in Sales is contradictory and often disconnected from Sales Engineers. - Failing CRM, technical issues are frequent and disruptive. - Arbitrary rules for awarding commission and arbitrary/fluxuating expectations depending on who your direct Sales Manager is. - Sales is vehemently against work-from-home even as a temporary, short term option. - Getting access to the best quality leads is based on timing and office politics, not on your expertise. - Under-the-table big customer hand-offs happen constantly. The best way to make money here long-term is to have big customers literally handed to you by other sales guys who are leaving. It's NOT about how good you are at prospecting clients.

Explore other reviews about Sweetwater

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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