Failing to respond appropriately to COVID-19 - Anonymous employee Sweetwater Employee Review

1.0
Mar 16, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

at this time none none

Cons

They have the ability to invoke work from home during this crisis but have failed to do so. The number of employees far exceeds the recommended limits and while not everyone can work from home there a significant number who can reducing the numbers. They claim to care about employees and community but they have shown their true colors here! Money is their focus--not God or people!

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Sweetwater Response
6y
We always appreciate when a team member shares their concerns directly with us. In this case, we have been following the direct recommendations of leading health experts and authorities - including the Centers for Disease Control and the Indiana Department of Health. Steps we have taken to help protect our employees include closing down to the public our on-site restaurant, coffee shop, public game area, health club, Academy of Music, canceling all outside events and activities, and canceling all internal large meetings. We have additionally ramped up intensive cleaning throughout our campus and have repurposed multiple employees into new roles whose jobs were impacted by some of our cancellations. In addition, we have specifically announced to all employees that they are welcome to speak with their manager or HR if they or a family member have unique health considerations and would like to discuss a work from home arrangement. So far, we have had multiple employees take us up on this offer and we have happily accommodated them. We take the health and well-being of our team members very seriously and are working hard to stay on top of this constantly evolving situation. We are grateful for the positive feedback we’ve received so far from many of our team members (and their significant others) including social media comments like "So grateful they are helping protect our staff!” and "THANK YOU!!!!! I’m so proud to be a part of this team!”. Jeff Ostermann, Chief People Officer

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5.0
Jun 10, 2026
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Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

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4.0
Jun 5, 2026
Recommend
CEO approval
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Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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