Jul 11, 2019
Sweetwater Response
6yBeing a Sales Engineer is a challenging position that isn't for everyone. We are very transparent about that in the interview process and consistently throughout Sweetwater University and beyond. A Sales Engineer is running their own business, which at its core means you are personally communicating with customers to be sure all their needs are met. That requires phone calls, and the typical number of calls required each day is made very clear before anyone signs on for the job. We're in the retail business, which means we need to be here when our customers need us, so yes, you will work some evenings, which is also made clear before signing up. Being fully engaged is important but we are far more apt to advise our team members to stay home to refresh than insist they stay late.
Though it's true that the company continues to be blessed with very healthy growth, there is not a focus on the company growing to $1 billion in revenue--- the focus is rather on constantly making improvements for our customers, which is a key to our success. Because we are always striving to improve, the notion that we don't read these reviews or listen to our employees is incorrect. In fact, we very closely pay attention to all input we receive from both customers and employees, and then act prudently to improve.
We can't think of a reference that's been made to "what have you done for me lately?" The truth is that a Sales Engineer to a large extent determines how successful they will become, not just in terms of compensation, but more importantly the great feeling that comes from forming satisfying relationships with our customers and helping them achieve their musical dreams. Being a Sales Engineer is not a "stepping stone job" but rather a long term career with the opportunity to earn a great living, become a true expert in your field, and for many to combine your vocation with your passion for music and gear. Jeff McDonald, Senior VP of Human Resources