Mixed bag - Principal Network Engineer Surescripts Employee Review

3.0
Oct 20, 2021
Recommend
CEO approval
Business outlook

Pros

* Good benefits like healthcare and 401k options * Some people are extremely intelligent and dedicated to the work / excellent mentors * Somewhat decent work/life balance depending on the time of year * Enormous budget to always have nicest things to work with * Easy to access location next to retail and eateries * Generally nice people to work with * Challenging work * "guise" of doing a greater good for the people of the United States

Cons

* Top heavy management structure. * Completely disconnected from reality C-levels (talk way too candidly about their time playing golf, spending weeks at their vacation homes,or private jets), those things are nice, but be honest that most people working for you don't have the millions you do. * Projects drag on for years, often with very little input from management for direction. * It's clear some employees carry the burdens of many others. Helpdesk and customer service teams constantly given more and more to do while other teams and managers sit and put together Lego sets or play video games. Cross training is always talked about but never seems to happen. * Little way in terms of advancement, lateral moves are most of what I've personally seen, the only time promotions occurred is if someone left the company for a term, and then came back and applied for a higher position. * People Managers are aloof, or not even qualified to be in their positions, and not in tune with the needs of the people doing the work. A certain degree of nepotism exists and some people are merely kept on because they have tribal knowledge of a product that has never been written down and they are the only ones that know how to solve specific issues with tech debt that they themselves created. * Employee review system is aweful, most people spend the first 6 mos of any year either resting from the previous year's sprint, or slacking off, then mid term reviews come in and everyone seems to push to meet their goals in a compressed schedule. When you have to work cross functionally between departments, this can cause extreme levels of burnout. * Multiple solutions are purchased, and often the worst one or two options are used, which incur a lot of needless stress to manage the applications. * In the same tune, management sugar-coats problems to their middle managers, and middle managers sugar coat to VP's, by the time it reaches the C-Suite, everything is "awesome" * At the end of the day you eventually realize you are working for a monopoly (but must never utter that word in the office) which only exists to benefit large pharma companies and lobbies to derail a real single payer system in the US and keep the private insurance status quo. * If the going gets rough, they will cut you loose with no remorse, IE. when products discontinued, personal issues, using up your FMLA, etc. They will lay you off or dismiss you without a second thought.

Explore other reviews about Surescripts

5.0
Oct 1, 2025
Recommend
CEO approval
Business outlook

Pros

Strong leadership, values and work life balance. Competitive above market benefits/compensation

Cons

new ownership driving workflow fluctuations, not necessarily a negative but more frequent fire drills and impromptu pivots

1.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent individual contributors and dedicated frontline teams who support one another through an incredibly difficult corporate culture.

Cons

Leadership within the Technology and Security organization operates entirely on fear, micromanagement, and self-preservation. Transparently reporting organizational risks or highlighting operational gaps is treated as a personal threat by management rather than a professional duty. The leadership style relies on moving goalposts, extreme gatekeeping (like exhausting daily interrogation-style briefing traps), and intentionally vague performance feedback so success can never actually be achieved. Top-performing professionals are systematically targeted, isolated, and managed out through fabricated performance issues to protect executive reputations. Furthermore, the HR department is completely toothless. Detailed, explicit exit interviews outlining this exact abusive behavior and naming impacted employees are met with empty empathy but zero corrective action. HR routinely chooses to protect toxic executives over maintaining basic workplace ethics. Since the corporate takeover, the culture has entirely shifted from psychological safety to compliance through fear, causing widespread burnout, anxiety, and a mad dash for the exits by top talent. If you are considering a job here, do yourself a favor and reach out to former employees on LinkedIn, and hear about it directly.

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