JOBS VERY SALES DRIVEN! - Customer Engagement Specialist SurePayroll Employee Review

2.0
Jun 17, 2023
Recommend
CEO approval
Business outlook

Pros

Company gives floating holiday, accrued vacation, and sick time. Amazing medical, dental, and vision insurance. Excellent stock options for employee purchasing.

Cons

Management does not provide the correct tools necessary to be successful in your role. The Customer Engagement role is no longer has anything to do with client retention. It is basically an expanded sales team without commission pay. Managers and supervisors are unorganized And don't communicate clear expectations outside of hitting numbers. Manages a supervisors only care about the numbers. They couldn't care less about the actual quality of your work. Customer Engagement role has no growth. No room for promotions.

Explore other reviews about SurePayroll

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, company and people

Cons

Low base pay, a lot of changes

1.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, decent benefits, unlimited time off.

Cons

From the start, it was uncomfortably obvious that at least half of the people in marketing had problems with one another. You could actively feel the tension in every interaction: during video calls, in email threads, even in Slack chats, etc. At first, I blamed structural issues. The various marketing teams were set up in a confusing way, and it wasn’t clear who owned what or who made final decisions. So I understood why everyone felt like their toes were being stepped on. However, I really think it goes beyond that. There’s a fundamental lack of respect, and it’s led to an extremely negative and passive aggressive environment. The pay is slightly above market value, which is what led me to accept the job in the first place (despite one of my pre-employment interviews with the team being so tense and uncomfortable that the hiring manager actually had to apologize). However, I really wish I had trusted my gut. My experience at SurePayroll was by far my least favorite of my entire career.

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