As much work as you want - Senior Support Engineer SupportSpace Employee Review

3.0
Aug 23, 2012
Recommend
CEO approval
Business outlook

Pros

1. Never a shortage of calls - I have been an "expert" for 3 months. I have never had to wait for a call - You can take more than one call at a time, if you only use the chat feature. (The chat can get disconnected if a reboot is done, so this can be risky) 2. Opportunities to learn what can go wrong and get better at troubleshooting

Cons

1. Troubleshooing calls can take hours, and the pay is fixed. 2. Some customers are very computer illiterate and it can be difficult to get them to follow instructions until you get the remote desktop running. 3. The entitlement process can take 30 minutes - you don't get paid unless you complete this. This has gotten better. 4. IRC is buggy.

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5.0
Jan 25, 2024
Recommend
CEO approval
Business outlook

Pros

Very detailed testing as to what jobs you can accept

Cons

Cant think of any at all

5.0
Aug 10, 2013
Recommend
CEO approval
Business outlook

Pros

Make your own hours. If you could repair 5+ computers at a time and did, you made more money than you knew what to do with.

Cons

A lot of experts would complain in the IRC chat (which is the con) that they had no clients sent to them while others were bogged with endless calls, it was biased based on ability (which is a pro). People were "decerted" and not allowed to take more calls with an off with your head type style, which left every tech nervous. They had so many techs, so many incoming calls, so much work to figure out who was cheating the system and who deserved to be paid that sometimes innocent experts had to wait for pay or were blocked from some pay needlessly. Geek Squad is gone now. There were top techs who acted like they walked on water and tortured some of the techs who were "newbies" and were not at a superior level of IT.

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