Great CEO - Customer Service Representative SupportNinja Employee Review

5.0
Jan 2, 2024
Recommend
CEO approval
Business outlook

Pros

Open Comms from senior leadership

Cons

Difficult to progress as US focused

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SupportNinja Response
2y
We genuinely appreciate your feedback! We're happy to hear that you've highlighted the open communication from our senior leadership as a positive aspect of our culture. At SupportNinja, we firmly believe that this empowers our team to grow and contribute meaningfully to our shared goals. We aim to ensure fairness and equal opportunities for career growth for all our Ninjas globally. Since we uphold the core value, ""We Value People First,"" we are committed to providing an environment where talent is recognized and nurtured irrespective of geographical boundaries. Your feedback is crucial as it helps us continually improve and adapt our practices. We are constantly working to enhance opportunities for professional development and advancement, ensuring a level playing field for everyone within our diverse workforce. We sincerely value your contribution to our company.

Explore other reviews about SupportNinja

5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

WFH, Managers are approachable and HR response quickly.

Cons

Salary is low. lack of engagement and no salary increase.

4.0
Jan 27, 2026
Recommend
CEO approval
Business outlook

Pros

Good Team Lead, policies that are easy to follow, very flexible if explained properly

Cons

Not enough opportunities for permanent positions, the pay was decent, but could be a bit better

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