I cannot, in good conscience, recommend this company to anyone seeking a respectful, diverse, and inclusive workplace. - Anonymous employee SupportNinja Employee Review

1.0
Jul 24, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The values they promote seem to be all you would want in a company: We Value Our People First We Stay Humble We Improve Daily No BS We Live Joyfully

Cons

The leadership team, predominantly comprised of privileged frat buddies, displayed a level of immaturity that was astonishing. Seasoned employees with years of experience were often sidelined and overlooked in favor of younger, less experienced hires. Business decisions were often made impulsively, without considering the long-term consequences for employees or the company's overall success. This lack of maturity trickled down through the ranks leading to a chaotic and unstable work environment. Feedback was consistently brushed aside or met with hostility, leaving employees feeling unheard and undervalued. While SupportNinja may offer attractive perks on the surface, they pale in comparison to the toxicity that festers within.

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SupportNinja Response
2y
Thank you for sharing your observations about our company. We are committed to continuous improvement and creating a positive work environment. Regarding your concerns about leadership decisions and the work environment, we want to assure you that changes are made with the best interests of all employees in mind. The decisions are driven by our commitment to growth and improvement. We value open communication and have an open-door policy, encouraging employees to provide direct feedback to our leaders. Your feedback is essential in helping us address issues and make meaningful changes. We are dedicated to fostering a workplace where all employees feel heard, valued, and included. Your feedback reminds us of the importance of living up to our core values and continuously striving to improve our operations.

Explore other reviews about SupportNinja

5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

WFH, Managers are approachable and HR response quickly.

Cons

Salary is low. lack of engagement and no salary increase.

4.0
Jan 27, 2026
Recommend
CEO approval
Business outlook

Pros

Good Team Lead, policies that are easy to follow, very flexible if explained properly

Cons

Not enough opportunities for permanent positions, the pay was decent, but could be a bit better

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