Was an RPC and not a very good experience - Anonymous employee Support, Inc. Employee Review

1.0
Aug 1, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supposedly you get to work from home besides coming in for a totally meaningless meeting that last hour with folks just rambling on about nothing. 4 day work week is standard for most in the industry but even the lowest paying companies pay four dollars more per hour.

Cons

Pay is horrendous I was paid like 15$ an hour with tons of experience and education (they supposedly gave me a pay bump, lol). Lucky, I had a well-paying job outside of there but many folks were living on 14-15$ per hour in a salaried position in Denver (I don't have a clue how). No real training program just throw you out there trying to catch up on the clients from the last RPC that left. Drive all over and constantly putting out fires. You do way more than would do at most case management style jobs that pay way more. They convinced me to hire on with the promise to work from home but realized the poor pay, low pay for Directors (37k to probably low 40K's at best) and a workload that is outrageous. I was wasting my time when my other job pays 32$ per hour with a workload nothing like this job. Benefits are worst I have seen and PTO is laughable, but you get to work from home and get to receive emails throughout your weekend. So many employees are super new which was the first warning sign and the place has been open for 30 years. Felt like I was in a Welfare to Work program as I heard complaints about money and folks shocked at how much people received in benefits like 40-50k per year was rich. If you're new to the field don't waste your time since so many other places pay a livable wage with one-third the workload. Heck, you can work at the Counties as a Child Support Specialist (very cookie-cutter straightforward) for 20$ an hour starting with wayyy better benefits. Direct Care like Children's hospital will pay you 10-15 more per hour starting, etc. If you like to be stressed, have a conversation about work all the time, enjoy a title while living at the poverty line but you got a cool title then you will like it. However, if you're like me and demand a real work/life balance, a livable wage and being part of the American Dream you will run far from this place. I wanted to something different during the day, but refuse to be stressed, underpaid and feeling anxious about going to work. I quit super fast and just picked an agency job for side work for like 24$ an hour until I decide what I want to do outside of my other job and screen these companies better. Once I saw the first paycheck I had no respect for the place or cared what they said or their deadlines. I would be daydreaming about just working for Lyft, stocking at Costco or store that gives a discount for the same pay during the day and not the twenty thousand different tasks they want you to do but never trained you to do. One last thing, if this is your only job it can inhibit your ability to negotiate higher wages once a future employer sees how much you're making at your current job. Good luck, but I would avoid this place with so many better places with better benefits and financial incentives.

Explore other reviews about Support, Inc.

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Support Inc remains true to it's advertised logo of "People Helping People." Whether you are an employee, a person receiving services, or a provider, Support, Inc will provide you with the kind of help that enables you to soar! Support, Inc will patiently guide you as you build on your own strengths and develop the skills you need to reach your professional goals. The work environment is so positive and so motivating to the point where I personally believe that it is not possible for anyone to be discouraged, defeated, unhappy or angry at Support, Inc. Leadership is so innovative, smart, focused, goal-oriented, compassionate, and puts the person before all else! Supervisors are simply the best to the point where I wonder where Support, Inc finds these truly amazing human beings! Supervisors and all staff are trained in positive approaches such as Trauma Informed Leadership. You can see that every person is valued for who they are and respected for what they contribute. Employee appreciation program is pretty darn cool, and you will get to have Town Hall meetings in Colorado's most beautiful parks and be provided with plenty of opportunities to get to know your peers while enjoying dress-up dinner or happy hour! Good work simply never goes unnoticed and you will find yourself receiving star awards, gift cards, and thank you nots for the good work you do.

Cons

The RPC's salary may seem to be lower than some competitors. However, and in all fairness, the agencies that pay more also asks you to do much more to the point where you will lose focus on your main role as an RPC. At Support, Inc, an RPC's job duties are specific to monitoring residential services and supporting the PRS and their providers. Support, Inc. continues to explore means to enable the RPCs to focus on this one but crucial role and to eliminate the barriers that shift the focus. Currently, the agency is engaged in a unique initiative to make monitoring data readily available in a manner that enables the RPCs to focus on serving the person and their providers. Benefits are great. I do wish that employee contributions could be lower, yet I do know for a fact that there is no agency out there that can lower employee's deductions more than that and stay in business.

5.0
Aug 11, 2025
Recommend
CEO approval
Business outlook

Pros

Support Inc remains true to its advertised logo of “People Helping People”. Whether you are an employee, a person receiving services or a provider, Support Inc will provide you with the kind of help that enables you to soar! Support Inc will patiently guide you as you build on your own strengths and develop the skills you need to reach your professional goals. The work environment is so positive and so motivating to the point where I personally believe that it is not possible for anyone to be discouraged, defeated, unhappy or angry at Support Inc. Leadership is so innovative, smart, focused, goal-oriented, compassionate, and puts the person before all else! Supervisors are simply the best to the point where I wonder where Support Inc finds these truly amazing human beings! Supervisors and all staff are trained in positive approaches such as Trauma Informed Leadership. You just can see that every person is valued for who they are and respected for what they contribute. Employment appreciation program is pretty darn cool, and you will get to have townhall meetings in Colorado’s most beautiful parks and will be provided with plenty of opportunities to get to know your peers while enjoying a dress-up dinner or a happy hour! Good work simply never goes unnoticed and you will find yourself receiving star award, gift cards and thank you notes for the good work you do.

Cons

The RPC’s salary may seem to be lower than some competitors. However, and in all fairness, the agencies that pay more also asks you to do much more to the point where you will lose focus on your main role as an RPC. At Support Inc, an RPC’s job duties are specific to monitoring residential services and supporting the PRS and their providers. Support Inc continues to explore means to enable the RPCs to focus on this one but crucial role and to eliminate the barriers that shift the focus. Currently, the agency is engaged in a unique initiative to make monitoring data readily available in a manner that enables the RPCs to focus on serving the persons and their providers. Benefits are great. I do wish that employees contributions can be lower, yet I do know for a fact that there is no agency out there that can lower employee’s deductions more than that and stay in business.

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