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Superior HealthPlan

Part of Centene

Engaged employer

Just plain bad all around. - Director Level Superior HealthPlan Employee Review

2.0
Apr 17, 2019
Recommend
CEO approval
Business outlook

Pros

Good health benefits. I will miss that.

Cons

Bad onboarding process, depending on who your leader is. I had to introduce myself around when I joined the company. A bad start at a company does not bode well for success for that employee. Certain leaders don’t know how to lead, develop or motivate employees and as a result good, investment worthy talent is lost to better companies. I both witnessed that and experienced it myself. Certain leaders don’t work well with personality styles different from theirs and expect the employees to flex to their style. This is not a reasonable expectation. Performance appraisals don’t contain realistic measurable goals. Guidance, feedback or direction is minimal and when received not constructive. Favoritism is rampant and rules are different for the “favored”. The “boys club” style exists here. Poor leaders include HR employees who don’t seem to have strong HR skills; they possess elementary skills at best from what I witnessed and don’t coach or counsel leaders properly on dealing with employees and situations that arise. Very disappointing experience all around.

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Superior HealthPlan Response
7y
Thank you for your feedback. We're disappointed to hear that you feel this way and want to assure you this is not part of our strategy. At Superior, our employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. We look for employees who value diversity of thought and enable continuous development of themselves and others to better serve our communities and members within them. Thank you for your time with us, and we wish you the very best with your future endeavors.

Explore other reviews about Superior HealthPlan

5.0
Jan 17, 2026
Recommend
CEO approval
Business outlook

Pros

Competitive benefits and pay. There are a lot of growth opportunities. Work-life balance with generous PTO including preventive care hours.

Cons

Quality and metrics effect your bonus.

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Superior HealthPlan Response
5mo
Thank you for taking the time to share your experience, and we’re happy to hear that you made use of the PTO and time off for preventive care visits. The health of our employees is incredibly important to us, so we’re glad these benefits are helping you stay healthy and supported. If you would like to share any additional feedback, do not hesitate to email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
3.0
Dec 10, 2025
Recommend
CEO approval
Business outlook

Pros

Work from home, decent pay

Cons

Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

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Superior HealthPlan Response
6mo
Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
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