Not only do not recommend working, would never recommend the product - CX Escalated Support Sunrun Employee Review

2.0
Jan 15, 2025
Recommend
CEO approval
Business outlook

Pros

Weekends off Strict 8-hour workday Work-life balance

Cons

Micromanaging from the department head, many times skipping over the team supervisor to reprimand employees. Apparent favoritism from the department leaders and directors. Multiple layoffs occur every year, and many people are laid off to keep their favorites, even when they are not good employees. Department leaders and Directors often retaliate when issues are brought to their attention. Unorganized training departments often train people for other roles and then assign them jobs they have not been trained in. The company often finds ways to get out of the terms and conditions that if a home is damaged by the product, the damage will be fixed. Sunrun often tried to argue that the damage was not a result of the product or installation, even with documented evidence. We are often told of career opportunities, but promotion applications are automatically rejected with no feedback or just told that they are not hiring internally.

Explore other reviews about Sunrun

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Company Culture Training Autonomy Great Pay

Cons

Difficult Industry Knocking Doors Competitive

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

There’s a clear sense of purpose in the product, since it connects directly to lowering energy costs and cleaner power in California. When conversations go well, you can see people move from uncertainty to interest pretty quickly, which makes the work feel meaningful in short bursts. The retail environment also builds strong communication skills fast.

Cons

The pace can be repetitive, with similar objections and explanations throughout the day, and performance is closely tied to metrics. Some days feel more like managing skepticism than having new conversations, which can be draining over time.

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