Terrible Company… Stay Away - Customer Care Sundays Employee Review

1.0
Mar 24, 2023
Recommend
CEO approval
Business outlook

Pros

As of March 2023, there is absolutely nothing good to say about this company. New management took over and the company is going downhill. They fired 80% of the department and have no idea what they are doing. They are forcing the rest of the staff to work overtime without compensation and forcing employees to sign a new contract. This used to be an amazing place to work, with a supportive team, career development and a positive culture. It’s sad to see this place turn into a prison.

Cons

1. Lack of communication. Over the past year, they have been firing employees without cause and not communicating anything to the team. Major red flag. 2. We are all 100% capable of working from home. It’s 3 days WFH and 2 days in the office. If you happen to catch a cold or Covid, but you are able to work from home, they will force you to take the day off and deduct from your sick days. If you run out of sick days they will take it from your paycheque. As a result, employees have been coming to the office sick and spreading germs. 3. The office is in an awkward location and not transit accessible. You will have to walk 20 minutes from a bus or skytrain if you don’t have a vehicle. 4. They will refuse to pay you a living wage, even with seniority. 5. No transparency within the company. 6. Many talented employees in the customer care department will take on additional tasks to assist the Product Team, Marketing Team and E-Commerce. Sundays takes advantage of this and does not provide any compensation for this additional work. 8. The products are extremely overpriced, made in China, and have many flaws. 9. They made a terrible decision to lay off the best talent in the department. They chose to let go of the employees who are not afraid to voice their opinion.

Explore other reviews about Sundays

1.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

Nice office setup, standing desks, and *occasional* snacks if you’re quick enough. Some genuinely great coworkers.

Cons

This was one of the most frustrating work experiences I’ve ever had. Leadership across both companies was inexperienced, inconsistent, and often out of their depth. Decisions rarely made sense and constantly changed, creating an unstable and confusing environment. There was little to no real coaching or structured training. Onboarding was rushed and disorganized, and after that, employees were expected to figure things out on their own. Instead of developing skills, they diminished due to the lack of direction and structure. Many employees raised concerns about management and team structure over the years, but nothing meaningful came from it. Over time, people stopped speaking up or chose to leave. Others were laid off after raising their real concerns. That is how feedback is handled at Moe’s and Sundays.. just awful company practice. There was a clear disconnect between expectations and reality. Employees were expected to be highly engaged, in-office, and aligned with company goals, while decisions like hiring internationally to cut costs showed how little the existing team was/is valued. Overall, employee wellbeing, growth, and feedback are not priorities. Promises made during the hiring process around development and opportunity did not reflect the reality of working there. Don’t fall for the narrative.

3
1.0
Nov 5, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice office/kitchen/gym, Hybrid work, some really great people, regular office treats.

Cons

Worked here for 2 weeks and was fired without any warnings of anything I'd done wrong or needed to improve upon. They did not leave anytime for me to ask questions during the virtual firing and disconnected my computer before I barely had a chance to say goodbye. I had expressed how this was my dream job to move from customer service to furniture production. I could go on...

3
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